IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)
Location: Knoxville, TN (On-site)
Work Hours: 8:00 AM - 5:00 PM, Monday to Friday
Position Type: Temporary (6 Month Contract to Hire)
Overview: We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations. This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.
Key Responsibilities:
Provide first-level technical support to end-users via phone, email, and in-person
Troubleshoot and resolve hardware, software, and network issues in a timely manner
Install, configure, and maintain Windows computer systems and peripherals
Assist with Office 365 user setup and password management
Maintain accurate records of support requests, issues, and resolutions using the helpdesk ticketing system
Follow up with end-users to ensure issues are fully resolved and provide excellent customer service
Collaborate with other IT team members to escalate and resolve complex issues
Ensure compliance with company IT policies and procedures
Requirements
Qualifications:
1 to 2 years of experience as an IT Helpdesk Technician or similar role
Strong knowledge of Windows operating systems
Experience with Office 365 user setup and password management
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to handle multiple tasks and prioritize effectively
Preferred Qualifications:
CompTIA A+ or similar certification
Experience with helpdesk ticketing systems
Benefits
Benefits:
Competitive hourly rate with potential for full-time hire after the contract period
Opportunity to work in a dynamic and supportive environment
Gain experience and develop skills in a growing IT department
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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