IT Support Technician

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How You'll CREATE

• Provide front-line support, on-site and remotely, for matters related to network access, computer hardware/software issues, and various other technical needs.
• Respond to user requests promptly, take necessary action to ensure resolution in a timely manner, thoroughly update call ticketing system, and document resolution steps in knowledgebase.
• Act on behalf of users when assistance is required from external resources, maintaining ownership of incidents until they are resolved.
• Image and configure workstations to company specifications as necessary.
• Work with Global IT to facilitate user account setup and administration, including active directory, Microsoft 365, Global Protect VPN, DUO MFA, and various others.
• Carry out duties and responsibilities as assigned and prioritized by senior technical staff, including but not limited to monitoring and facilitating backups, documenting IT assets, and other tasks as assigned.
  
  

How You'll LEAD

• Ability to troubleshoot complex hardware and software issues.
• Exceptional customer service understanding and orientation, and the ability to work effectively with all levels of the organization.
• Good interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to think critically.
• Ideal candidate will have strong familiarity with networking concepts, server operating systems, active directory, and general scripting.
• 5 years of experience as a technical support engineer, supporting Windows 10 and Mac OSX, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) in a medium to large multi-user office environment.
  
  

Bring Your VIBE

• Associate degree in Computer Information Systems, Computer Science, or related field (or equivalent experience).
• Microsoft Certified Systems Administrator (or equivalent experience)
• CompTIA A+ and Network+ certification desired
  
  

Perks Playlist

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
  
  

• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent
  

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category

Technology

Salary Range

$56,310 - $70,240

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.