In this role, you will assist in the lifecycle of client's employee s and their assigned IT hardware, resolving problems, installing hardware and software solutions, and supporting the onboarding/offboarding process. The successful IT Support Technician will be responsible for utilizing his/her skills to help the IAM team in resolving technical problems that cover a multitude of technical disciplines. Included in responsibilities will be the administration and internal support of the corporate PCs, printers, and related equipment. Regular activities include troubleshooting, assisting user s with hardware and account access, systems administration in a variety of software and hardware environments, telecom administration, and assistance in managing the activities of the department within the internal ticketing system. Understanding and assisting with hardware and application support based of knowledge base articles created and maintained by yourself and the team. Additional tasks include, but not limited to, end user support, account creation, license tracking, and performing PC and Apple support, maintenance, upgrades and configurations. Provide helpdesk support and resolve problems to the end user s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain asset tracking software
Document internal procedures
Assist with onboarding/off-boarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Helpdesk ticketing system for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
For immediate consideration, please contact Caroline Collett: If you require assistance or an accommodation in the application process, please contact us at ccollett@synergishr.com
Synergis serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over twenty-five years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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