IT Support Specialist I
IT Support Specialist I
Brightland Homes
Addison, TX
See who Brightland Homes has hired for this role
Brightland Homes, Ltd. is looking for a Tier IIT Support Specialist to provide support for the company's end users of technological systems.
At Brightland Homes, LTD., we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to each day. We believe that hard work is important, but we also believe life balance is essential. We encourage and support our employees in becoming their best, both personally and professionally. Everything we produce is the result of the talent and hard work of our team members. We believe, when people share their talents and ideas, great things can happen.
The company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:
Medical, dental, and vision insurance options
Paid time off
Company provided life insurance policy
401(k) plan and match
Gym membership reimbursement
Career development and opportunities for advancement
Charitable activities and more
General Duties and Responsibilities:
Prioritize and resolve first-contact resolution tickets promptly to ensure minimal disruption for users
Deliver exceptional IT support service with a focus on users' satisfaction, covering user account setup, system maintenance, antivirus, and troubleshooting across PC, Mac, and mobile platforms
Adhere to SOP documentation, ensuring thoroughness and accuracy in issue resolution
Escalate complex issues to senior staff when appropriate
Efficiently manage personal workflow and monitor active ticket queue through the IT ticketing system to maintain responsiveness to user needs
Provide dedicated support for mobile devices (iOS/Android) ensuring seamless integration and user experience
Provide on-call support after hours and on weekends as needed
Demonstrate a commitment to resolving urgent issues and maintaining business continuity
Thoroughly document problem-solving approaches and solutions to enhance the team's knowledge base and expedite future issue resolutions
Create and maintain user accounts in Active Directory, ensuring accurate access management and security compliance
Support the tracking of hardware, software licenses, and other IT assets to facilitate efficient resource management
Contribute positively to team goals and overall organizational success
Qualifications :
Four or more years of experience in desktop support
Certifications A+, Net+, MCIPT, MCP, or MCDS
Experience supporting a VMware environment
Experience With DUO Or Other Two-factor Authentication Tool
Experience with Cisco AnyConnect or other VPN service
Proven ability to troubleshoot and solve problems in a production support environment
Process analytical skills
Able to multi-task in a fast-paced environment
Excellent organization skills
Must be detail-oriented
Able to develop and maintain positive and cooperative working relationships
Strong customer service skills
Knowledge of Exchange and Active Directory account creation
Demonstrated Knowledge of PC hardware, software, and peripherals
Strong time management skills and ability to prioritize
Able to work ‘on-call’ hours (including some weekends)
Ability to communicate clearly and professionally to all levels of the organization both verbally and in writing
Exemplary record of attendance and punctuality
Preferred Qualifications:
Support of Windows, Office, Adobe
At Brightland Homes, LTD., employment decisions are based on personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, national origin, ancestry, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.
If you require a reasonable accommodation to apply for this position, please contact Brightland Homes' corporate offices at 972-383-4300.
At Brightland Homes, LTD., we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to each day. We believe that hard work is important, but we also believe life balance is essential. We encourage and support our employees in becoming their best, both personally and professionally. Everything we produce is the result of the talent and hard work of our team members. We believe, when people share their talents and ideas, great things can happen.
The company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:
Medical, dental, and vision insurance options
Paid time off
Company provided life insurance policy
401(k) plan and match
Gym membership reimbursement
Career development and opportunities for advancement
Charitable activities and more
General Duties and Responsibilities:
Prioritize and resolve first-contact resolution tickets promptly to ensure minimal disruption for users
Deliver exceptional IT support service with a focus on users' satisfaction, covering user account setup, system maintenance, antivirus, and troubleshooting across PC, Mac, and mobile platforms
Adhere to SOP documentation, ensuring thoroughness and accuracy in issue resolution
Escalate complex issues to senior staff when appropriate
Efficiently manage personal workflow and monitor active ticket queue through the IT ticketing system to maintain responsiveness to user needs
Provide dedicated support for mobile devices (iOS/Android) ensuring seamless integration and user experience
Provide on-call support after hours and on weekends as needed
Demonstrate a commitment to resolving urgent issues and maintaining business continuity
Thoroughly document problem-solving approaches and solutions to enhance the team's knowledge base and expedite future issue resolutions
Create and maintain user accounts in Active Directory, ensuring accurate access management and security compliance
Support the tracking of hardware, software licenses, and other IT assets to facilitate efficient resource management
Contribute positively to team goals and overall organizational success
Qualifications :
Four or more years of experience in desktop support
Certifications A+, Net+, MCIPT, MCP, or MCDS
Experience supporting a VMware environment
Experience With DUO Or Other Two-factor Authentication Tool
Experience with Cisco AnyConnect or other VPN service
Proven ability to troubleshoot and solve problems in a production support environment
Process analytical skills
Able to multi-task in a fast-paced environment
Excellent organization skills
Must be detail-oriented
Able to develop and maintain positive and cooperative working relationships
Strong customer service skills
Knowledge of Exchange and Active Directory account creation
Demonstrated Knowledge of PC hardware, software, and peripherals
Strong time management skills and ability to prioritize
Able to work ‘on-call’ hours (including some weekends)
Ability to communicate clearly and professionally to all levels of the organization both verbally and in writing
Exemplary record of attendance and punctuality
Preferred Qualifications:
Support of Windows, Office, Adobe
At Brightland Homes, LTD., employment decisions are based on personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, national origin, ancestry, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.
If you require a reasonable accommodation to apply for this position, please contact Brightland Homes' corporate offices at 972-383-4300.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Real Estate
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