IT Support Specialist I

Brightland Homes, Ltd. is looking for a Tier IIT Support Specialist to provide support for the company's end users of technological systems.

At Brightland Homes, LTD., we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to each day. We believe that hard work is important, but we also believe life balance is essential. We encourage and support our employees in becoming their best, both personally and professionally. Everything we produce is the result of the talent and hard work of our team members. We believe, when people share their talents and ideas, great things can happen.

The company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

Medical, dental, and vision insurance options

Paid time off

Company provided life insurance policy

401(k) plan and match

Gym membership reimbursement

Career development and opportunities for advancement

Charitable activities and more

General Duties and Responsibilities:

Prioritize and resolve first-contact resolution tickets promptly to ensure minimal disruption for users

Deliver exceptional IT support service with a focus on users' satisfaction, covering user account setup, system maintenance, antivirus, and troubleshooting across PC, Mac, and mobile platforms

Adhere to SOP documentation, ensuring thoroughness and accuracy in issue resolution

Escalate complex issues to senior staff when appropriate

Efficiently manage personal workflow and monitor active ticket queue through the IT ticketing system to maintain responsiveness to user needs

Provide dedicated support for mobile devices (iOS/Android) ensuring seamless integration and user experience

Provide on-call support after hours and on weekends as needed

Demonstrate a commitment to resolving urgent issues and maintaining business continuity

Thoroughly document problem-solving approaches and solutions to enhance the team's knowledge base and expedite future issue resolutions

Create and maintain user accounts in Active Directory, ensuring accurate access management and security compliance

Support the tracking of hardware, software licenses, and other IT assets to facilitate efficient resource management

Contribute positively to team goals and overall organizational success

Qualifications :

Four or more years of experience in desktop support

Certifications A+, Net+, MCIPT, MCP, or MCDS

Experience supporting a VMware environment

Experience With DUO Or Other Two-factor Authentication Tool

Experience with Cisco AnyConnect or other VPN service

Proven ability to troubleshoot and solve problems in a production support environment

Process analytical skills

Able to multi-task in a fast-paced environment

Excellent organization skills

Must be detail-oriented

Able to develop and maintain positive and cooperative working relationships

Strong customer service skills

Knowledge of Exchange and Active Directory account creation

Demonstrated Knowledge of PC hardware, software, and peripherals

Strong time management skills and ability to prioritize

Able to work ‘on-call’ hours (including some weekends)

Ability to communicate clearly and professionally to all levels of the organization both verbally and in writing

Exemplary record of attendance and punctuality

Preferred Qualifications:

Support of Windows, Office, Adobe

At Brightland Homes, LTD., employment decisions are based on personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, national origin, ancestry, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.

If you require a reasonable accommodation to apply for this position, please contact Brightland Homes' corporate offices at 972-383-4300.