IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)
Location: Knoxville, TN (On-site)
Work Hours: 8:00 AM - 5:00 PM, Monday to Friday
Position Type: Temporary (6 Month Contract to Hire)
Reports to: IT Director
Summary
Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems. Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.
Qualifications
Exceptional customer service and communication skills
Proficient in computer software, hardware, and IT systems
Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers
Ideally, experience in computer programming or repair
Self-directed with strong organizational and analytical skills
Familiarity with healthcare concepts and jargon; experience in hospice or home health preferred
Nursing license (RN or LPN) is a plus
Requirements
Responsibilities
Ticket Management: Handle IT support tickets from initiation to closure, providing Tier I support and escalating Tier II issues
Resource Scheduling: Manage resources and time efficiently to minimize costs and impact on the budget
Communication: Effectively communicate complex IT concepts and issues at all organizational levels
Knowledge Maintenance: Stay updated on software applications, healthcare trends, and organizational protocols
Training and Support: Provide training and support to medical staff on IT systems and applications
Quality Improvement: Develop and maintain quality improvement programs for clinical information systems
Project Coordination: Lead and evaluate IT projects within the clinical informatics department
Confidentiality: Maintain confidentiality of patient, family, physician, and employee information
Customer Service: Serve internal and external customers courteously and efficiently
Team Collaboration: Work collaboratively with clinical managers to identify and address IT needs
Benefits
Benefits:
Competitive hourly rate with potential for full-time hire after the contract period
Opportunity to work in a dynamic and supportive environment
Gain experience and develop skills in a growing IT department
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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