Serenity Healthcare is hiring an IT Support Specialist for our corporate office located in Fort Worth, TX. This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most.
What You Will Do
Monitor and maintain computer systems and networks, Office 365, VoIP systems, etc.
Investigate, research, and propose new services and products to solve business problems.
Install, configure, and troubleshoot hardware, software, systems, networks, VoIP phones, printers, and scanners.
Respond in a timely manner to service issues and requests.
Provide technical support to users across the company (this may be in person or remote) and be the first point of contact for error reporting.
Organizing and scheduling upgrades and maintenance without deterring others from completing their work.
Repairing and replacing equipment, as necessary.
Support and administer directory services.
Identify and protect against security vulnerabilities for devices and their network connections.
Available on call and occasionally work outside normal business hours to solve company-critical, IT-related problems.
What We Are Looking For
Bachelor's degree preferred in Information Technology, Computer Science, or related field.
2+ years of relevant professional experience in an IT environment
AWS experience preferred
A+, Microsoft technology associate (MTA), Cisco Certified Network Associate (CCNA), or Cloud+ accreditation
Voice Over IP Telephony experience
Help Desk support experience
A technical, logical problem solver.
Ability to prioritize conflicting priorities based on urgency and business needs.
Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments.
Strong experience with network administration, switches, firewalls, routers, modem configuration, VPNs, etc.
A keen eye for detail.
Excellent communication skills.
The physical nature of the role occasionally requires the ability to lift and carry heavy equipment.
Take ownership of tasks with minimal direction and find optimal solutions for them
Be confident enough to share your ideas, but humble enough to learn from others
Learn, innovate, create, solve problems, share
Benefits
Competitive compensation
Amazing medical benefits - Serenity pays for 90% of your medical, dental and vision premiums
Paid time off and paid holidays
Opportunity for growth and advancement
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Mental Health Care
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