Kaimetrix is currently seeking an IT Support Specialist to join our team supporting the Internal Revenue Service (IRS) at the Federal Law Enforcement Training Center (FLETC) in Brunswick, GA. This role is vital for ensuring the smooth operation of IT systems and equipment, providing direct hands-on support to enhance the success of classroom activities and daily operations.
Key Responsibilities:
Troubleshoot computer issues
Manage file permissions
Conduct equipment refreshes, including the Firefly project refresh in G5
Perform USMT backup and restore
Configure and update hardware and software
Support Samsung devices, including importing certificates
Provide conference room support, including connecting to wireless networks, and managing audio and video setups
Qualifications:
Minimum of 2 years of experience in IT support
Proven ability to troubleshoot and resolve IT hardware and software issues efficiently
Strong knowledge of network configuration, including client image management
Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively
Strong communication skills, capable of working constructively with end users and team members
Previous experience working in a government or law enforcement environment is preferred
Commitment to providing high-level support with minimal disruption to users
Ability to obtain a government clearance
Education:
Associate’s Degree in Information Technology, Computer Science, or a related field
Citizenship:
US Citizen
Kaimetrix is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Powered by JazzHR
ZGBRs7QsgV
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
Referrals increase your chances of interviewing at Kaimetrix by 2x