Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution.
Primary Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Train computer users when necessary.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Run reports to determine malfunctions that continue to occur.
Requirements
Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Job Type: Full-time
Benefits
401(k)
401(k) matching
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Schedule
Monday to Friday
Application Question(s)
Do you have any Microsoft or other technology certifications?
Education
Bachelor's (Preferred)
Experience
Windows: 4 years (Preferred)
Active Directory: 3 years (Preferred)
Work Location:
One location
Company's Website
ww.econsortium.com
Work Remotely
No
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology & Services
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