Job Title: IT Support Professional for Hardware and Software (HW/SW)
Location: Denver, CO
Duration: 9+ Months (Possible of extension)
Job Description
This position serves as the technical liaison between Division staff (business users) and Client to ensure Division technical support needs are being met.
This position serves as front line support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to Client staff for further resolution.
Responsibilities include monitoring Client service desk requests, elevating required service level, negotiating completion dates, and ensuring follow through on hardware problems, equipment and software purchases, Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule.
This position takes an active role in the department-level Business Technology Team (BTT) to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Business Consulting and Services
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