IT Support Manager

IT Support Manager

Fort Worth, TX - Onsite

Healthcare is hiring an IT professional for our corporate office located in Fort Worth, TX. This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels.

 

What You Will Do (Job Responsibilities)

• Install, configure, and troubleshoot hardware, software, systems, networks, VoIP phones, printers, and scanners.
• Respond in a timely manner to service issues and requests.
• Provide technical support to users across the company (this may be in person or remote) and be the first point of contact for error reporting.
• Organizing and scheduling upgrades and maintenance without deterring others from completing their work.
• Repairing and replacing equipment, as necessary.
• Create clear and concise support documentation for reoccurring issues.
• Assign and collect hardware asset information and record in asset management system.
• Available for rotating on-call schedule outside of normal business hours to solve company-critical, IT-related problems.
• Available to travel to out-of-state locations to set up computer & networking equipment.
• Available for occasional work (about once per quarter) outside normal business hours for planned maintenance/migration projects.
• Supervise and mentor other IT personnel.
• Other duties as needed & assigned
  
  

 

What We Are Looking For (Minimum Qualifications)

• High School diploma, GED, or Equivalent
• Knowledge of a Windows environment (Mac and Linux environments are a plus)
• A keen eye for detail.
• Excellent communication and collaboration skills
• The physical nature of the role occasionally requires the ability to lift and carry heavy equipment.
• Take ownership of tasks and requests and find optimal solutions for them
• Be confident enough to share your ideas, but humble enough to learn from others
  
  

What Will Set You Apart (Preferred Qualifications)

• 1+ years of relevant professional experience in an IT environment
• Help Desk support experience 
• CompTIA A+, Microsoft technology associate (MTA) or Equivalent
• Experience with network administration, switches, firewalls, routers, modem configuration, VPNs, VOIP, etc.
  
  

About

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.