IT Support Engineer

As an IT Support Engineer, you will be responsible for the installation and configuration of both hardware and software, to ensure all users have sufficient resources.

This role will require a methodical and disciplined approach to problem solving at 2nd line support level, both face to face and remote, across a broad range of technologies.

You will be expected to provide support and cooperate with other teams to ensure all services are delivered within targets and to agreed standards.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

This role will be based onsite in our Denver, CO office.

The salary range for this position is $65,000 - $90,000 annually.

Preferred Skills

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills with good attention to detail.
• Strong written and verbal communication skills.
• Smart thinking and positive attitude.
• Ability to work independently with limited supervision.
• Commercial experience working in a service management function.
• Technical ability to support and maintain hardware and peripheral devices.
• Experience supporting Windows 10.
• Good knowledge of Microsoft Office Suite 2016.

Responsibilities

• Resolving tickets at 1st and 2nd line level and escalating to 3rd line when necessary to gain the fastest resolution.
• Logging all tickets for locally reported incidents or requests.
• Commissioning, assigning, maintaining and decommissioning all desktop hardware including PCs, laptops and printers.
• Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary.
• Performing desk moves and ensuring all local PC locations are documented and updated.
• Responding quickly to virus alerts.
• Creating and maintaining Active Directory groups and applying to shared drives where required.
• Providing a remote hands service for Infrastructure hardware.

The closing date for applications is July 24th, 2024. If you believe you possess the skills and experience necessary for this role then please email your Resume and Covering Letter quoting the Position Reference ITSECO0724LI to USARecruitment.Mailbox@bet365.com. Alternatively you can click the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at https://content001.bet365.com/Careers/Documents/privacypolicy.pdf