IT Support Analyst

ABOUT US

We are a fast-growing, close-knit, dynamic, and successful Digital Services Company that specializes in providing support to large multinational companies for SEO, Product & Web Content Management, Social Media Management, Performance Marketing, E-Commerce Management, CRM & E-Mail Marketing Automation, DX & Development, Data Management & Analytics, Project Management, Digital Consultancy, and Recruitment.

As a multinational Dutch company, we have offices in Amsterdam, Istanbul, Lisbon, Kuala Lumpur, Bogota & Portland. With our exceptionally talented & diverse team, and our A+ client portfolio, the world is our oyster!

We are currently looking for a IT Support Analyst to join our team.

RESPONSIBILITIES

• Manage the inquiries and day-to-day issues for our clients websites.
• Provide a quick turnaround time in order to provide the best customer service in the industry for the clients.
• Work with many departments to ensure the best possible solution is found for the clients.
• Work with data quality team performing data profiling to identify and analyze the root cause of data issues; provide an action plan for remediation including process improvements to ensure data cleanliness.
• Manage and provide technical support for our clients Cloud Based Client Portal.
• Manage and provide technical and content support for our clients website.
• Coordinate the execution of new digital platform features across web, as well as future platforms.
• Take part in overall platform updates including user acceptance testing of the website, mobile, and content management system enhancements.
• Review all analytics and create the digital performance reports for the platforms.
• Update digital content on our clients Cloud Based Client Portal and website.
• Analyze data and share insights from web analytics and customer feedback channels to help identify opportunities and enhancements that drive business growth.
• Troubleshoot data problems, identify possible solutions, and resolve accordingly.

QUALIFICATIONS AND SKILLS

• Bachelor's Degree in Information Technology, Information Systems, Computer Science, or equivalent.
• Have experience with CMS Platforms such as WordPress, Adobe, HubSpot, Joomla, WooCommerce, Drupal, or Wix.
• Have experience working with various web cloud technologies and platforms (e.g., BigCommerce, Shopify, Magento, or Blogger) and CRM Platforms (e.g., HubSpot, Zoho, Freshsales, Salesforce, or Insightly).
• Have working experience in IT problem solving, project management support, and/or business operational support.
• Have an understanding HTML and comfortable with content development and creation is preferred.
• Demonstrated verbal and written communication skills when speaking to colleagues and clients.
• Ability to improve the user experience of the Client Portal and other client facing systems.
• Self-starter with the ability to seek out new problems and develop solutions while having sense of ownership.
• Ability to collaborate with in-person and remote teams (both technical and non-technical).
• Analytical, organizational, and problem-solving skills; ability to set priorities and meet deadlines.
• Naturally curious and passionate about learning.
• Writing, research, and analysis skills.
• Ability to set priorities, utilize good judgment, and manage several projects.
• Microsoft Office applications skills including MS Project, MS Visio, and MS Excel.
• Ability to conduct root cause analysis and communicate recommendation(s) to resolve issue(s).
• Customer service and inter-department outreach ability.
• High standard of quality, organization, and the initiative to complete tasks independently.
• Understanding of how to create a platform for business growth with a keen eye on systems, processes, and their impacts on the people in an organization.
• Ability to prioritize multiple responsibilities and productively engage staff from various departments.

WHAT WE OFFER

Remote Work Model💻: We enhance flexibility, foster productivity, and facilitate a healthier work-life balance for our employees!

Private Health Coverage🩺: We provide a private health coverage.

Mental Health & Support💆🏻‍♀️: Free company subscription to our mental health & support partner ‘’Openup’’.

Referral Program👫🏻: Our referral program ‘’Friends2Work’’ encourages our employees to refer their friends followed by a cash award once they are hired.

Self-Improvement💪🏻: Access to numerous online courses and training in our own in-house training platform NMQ Academy & access to our exclusive Mentorship Program provided by our brilliant senior peers.

Team Environment👑: We give you to opportunity to work with global brands together with a fun, diverse, and dynamic team and become a part of a global success story!

If you are interested in joining our team, please apply with your CV in English.

By applying to this job advertisement, you accept that you have shared your personal data within the scope of the clarification text we have provided at www.nmqdigital.com

NMQ Digital is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Don't be discouraged if you feel that you don’t fully meet every single one of the requirements for a particular role, there is always room for growth in NMQ!