Our client is seeking an IT Supervisor for their San Francisco office to oversee daily IT operations, staff, and compliance with reporting systems, while delivering expert-level technology customer service and keeping management informed of changes.
Key Responsibilities:
Team Supervision:
Oversee IT support services team
Manage work schedules and priorities
Participate in performance management
Service Process Supervision:
Ensure timely, high-quality service delivery
Ensure compliance with IT reporting systems and documentation
Project Implementation:
Implement Firm-wide IT projects and initiatives locally
Handle special projects assigned by IT Regional Manager or Director of IT Service
Coordination:
Coordinate with Network Operations, Support Center, and Desktop Team for user support
Technical Guidance:
Provide guidance to the IT Service team for resolving complex technical issues
Additional Duties:
Work overtime as needed, especially at month and year-end
Handle other related projects as assigned
Required Proficiencies:
Microsoft Systems:
Advanced to expert in Microsoft Operating Systems and Office Suite
Expertise in remote access technologies (Citrix, VPN) and wireless PDA technologies (iOS)
Customer Service:
Advanced proficiency in customer service principles and practices
Networking:
Advanced proficiency in networking technologies, cabling topologies, and related applications
Support Applications:
Advanced proficiency in practice/litigation support applications and Document Management Systems (WorkSite)
Technical Knowledge:
Knowledge of desktop imaging tools (SCCM), Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and remote control
Experience:
At least 5 years of technical support experience with Microsoft Windows
At least 3 years in a supervisory technical customer service role
Qualifications:
Education:
Bachelor’s Degree (preferred) or equivalent experience
Microsoft Certification (preferred)
Experience:
At least 8 years in software and hardware support
At least 8 years in LAN, WAN, and network systems support
At least 8 years in configuring and maintaining PC operating systems
At least 7 years in professional services or law firm experience (preferred)
At least 3 years in IT supervisory experience (preferred)
Compensation and Benefits:
Salary:
Expected annual salary range: $98,400 - $127,900, based on experience and other factors
Benefits:
Comprehensive benefits program including Medical, Dental, Vision, Life/AD&D, Long Term Care, and Disability
Flexible Spending Account, Health Savings Account
Healthcare Concierge and Advocacy
401k Plan and Profit Sharing
10 Paid Holidays and a generous PTO program
Family Support benefits, including Pediatric Mental Health, Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
Back-up Child Care, Elder Care, and Tutoring
Wellness Programs, Retirement Plan Consulting, and Anniversary Bonus Program
Professional Development Programs
Transportation Allowance, Commuter Benefits, International Travel Insurance, Auto/Home/Legal Insurance, Pet Insurance, Employee discounts, and more
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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