IT Supervisor
IT Supervisor
Southwest Bank of Texas
Oak Brook, IL
See who Southwest Bank of Texas has hired for this role
Description
Do you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you.
At Innovista Health, we're leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care.
Founded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider/ACO enablement, and quality improvement to performance insights, reporting, and managed administrative/payment services.
While Innovista Health’s main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US.
We're thrilled to announce a dynamic opportunity for you to become an integral part of our Oak Brook, IL team. As an on-site contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.
Job Summary
The Supervisor of Onsite Desktop Support oversees the day-to-day operations of the desktop support team, ensuring prompt and efficient resolution of hardware, software, and network issues. This role involves leading a team of support technicians, providing onsite technical assistance, and implementing best practices to enhance user experience and system reliability.
Team Leadership
We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
HEALTH & WELLBEING
Do you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you.
At Innovista Health, we're leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care.
Founded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider/ACO enablement, and quality improvement to performance insights, reporting, and managed administrative/payment services.
While Innovista Health’s main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US.
We're thrilled to announce a dynamic opportunity for you to become an integral part of our Oak Brook, IL team. As an on-site contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.
Job Summary
The Supervisor of Onsite Desktop Support oversees the day-to-day operations of the desktop support team, ensuring prompt and efficient resolution of hardware, software, and network issues. This role involves leading a team of support technicians, providing onsite technical assistance, and implementing best practices to enhance user experience and system reliability.
Team Leadership
- Supervise and mentor onsite desktop support technicians.
- Conduct regular team meetings and performance reviews.
- Provide ongoing training and development for team members.
- Ensure adherence to company policies and procedures.
- Provide hands-on, onsite technical support for desktops, laptops, printers, and peripherals.
- Troubleshoot and resolve hardware and software issues, including operating systems and applications.
- Ensure timely resolution of support tickets and effective communication with end-users.
- Manage and resolve technical incidents and problems.
- Escalate issues to higher-level support or vendors as needed.
- Maintain accurate records of incidents, changes, and service requests.
- Analyze recurring issues and implement preventive solutions.
- Oversee setup, configuration, and deployment of new desktops, laptops, and peripherals.
- Ensure proper maintenance and updates of desktop systems.
- Manage inventory of IT assets and ensure proper documentation.
- Develop and implement desktop support policies and procedures.
- Identify and implement process improvements to enhance support operations.
- Monitor and report on key performance indicators (KPIs) for the desktop support team.
- Provide training and support to end-users on IT-related topics and best practices.
- Create and maintain user guides, FAQs, and other support documentation.
- Conduct regular user satisfaction surveys and take action based on feedback.
- Implement and enforce IT security policies to protect company data and systems.
- Ensure compliance with data protection regulations and company policies.
- Conduct regular security audits and vulnerability assessments on desktop systems.
- Coordinate with external vendors for support, repairs, and procurement of desktop hardware and software.
- Evaluate vendor performance and manage vendor relationships.
- Support and manage Office 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Provide training and support for end-users on Office 365 collaboration tools.
- Troubleshoot and resolve issues related to Office 365 applications.
- Manage and support Microsoft Intune for device management and security.
- Configure and deploy policies, applications, and updates using Intune.
- Provide training and support for end-users on Intune-related topics.
- Assist with network troubleshooting and support, including TCP/IP, DNS, DHCP, and VPN.
- Coordinate with network administrators to ensure seamless connectivity for end-users.
- Conduct regular network performance assessments and report findings.
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in desktop support or a similar role.
- At least 1 year in a supervisory or leadership position.
- Strong technical knowledge of desktop operating systems (Windows, macOS), hardware, and software applications.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with network concepts and basic troubleshooting (TCP/IP, DNS, DHCP).
- Experience with IT asset management and ticketing systems.
- Strong leadership, communication, and interpersonal skills.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.
- Experience with Office 365 collaboration tools and Microsoft Intune.
- Background in network support and troubleshooting.
We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
HEALTH & WELLBEING
- A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Dental and vision coverage
- Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
- Employee Assistance Program
- Discounts and perks on gym memberships, shopping, travel, recreation, and more
- A yearly discretionary bonus
- 401(k) with a company match
- Rewarding employee referral bonuses
- Generous paid time off policy that increases with tenure
- Nine paid company holidays + Diversity Days
- Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
- Potential to work hybrid or remote and/or create a flexible work schedule (role specific)
- Clear career advancement and growth pathways
- Continuous education opportunities
- Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
- Company-wide socials and gatherings
- "Dress for Your Day" policy
- An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
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Seniority level
Mid-Senior level -
Employment type
Part-time -
Job function
Information Technology -
Industries
Banking
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