IT Specialist (Part-time)

What the environment: Great opportunity to join an well respected company with a flex schedule!
Hours / Shift (if applicable): this is 20-25 hours/week; could be Monday to Friday for 5 hours/day or Wed-Friday for 8 hours/day

Must Haves:
Basic IT Support experience
Experience with ticketing systems, ideally ServiceNow
Great communication skills, professional presentation

Plus:
Experience supporting executives/white-glove support

Day to Day:
This person will be supporting up to 50 users on-site in the Durham location. It is mostly basic IT support, however they need to be polished and professional since they have some senior executives in this location that require great communication and high-touch support. They use ServiceNow for ticketing, most requests will be for printer fixes, minor network issues, WiFi troubleshooting, etc. The environment is business casual, jeans are okay, but they must be professional. The schedule and hours are flexible at first, but should be consistent once established. Bachelors is preferred, but they do require a HS degree.

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The CLIENT Raleigh-Durham IT Specialist position's primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and CLIENT IT priorities. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.
* Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
* Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.
* Understand and effectively discuss services and software provided by IT Service
* Gather feedback and evaluate impact of IT Service offerings
* Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
* Support a variety of operating systems and applications
* Assist with hardware and software asset tracking and inventory management
* Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
* Assist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.
* Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
* Maintain configurations of all notebook and desktop computer systems according to established CLIENT requirements
* Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
* Troubleshoot video conference and telecommunications systems
* Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
* Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within CLIENT
* Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
* Provide backup to IT team across the Southeast System
* Assist with general office projects as necessary
At CLIENT, IT Specialists are:
* Team players. They help team members achieve more when they're around. They are not afraid to get pitch in to get a job done and are proactive in helping their colleagues.
* Professional. They are comfortable dealing with all levels of an organization and provide an extremely professional impression of themselves and the company.
* Organized. They thrive in a highly organized environment where they can create and improve processes
* Service focused. Impressing both our internal and external clients is a priority. Our office IT group thrives on first rate customer service.
* Hands on. They enjoy picking up tools to make and fix things. Whether it's digging in to fix a computer or helping to rearrange the office, they do what is needed.

You're good at
* Focuses on excellent customer service and needs of the entire CLIENT Raleigh-Durham user community
* Strong communication skills
* Displays self-starting attitude, resourcefulness and professionalism
* Reliable and cooperative team player; displays consideration and respect for others
* Displays tact, patience, and the ability to handle stressful situations
* Demonstrates competence and character that inspires trust
* Communicates effectively with the management groups and technical staff
* Able to work independently, exercising sound judgment and initiative
* Demonstrates strong ability to identify, analyze and solve problems
* Able to respect all CLIENT information as personal and confidential
* Focuses on continuous learning to further IT knowledge and career development
* Ability to work independently as well as in a team environment
* Meticulous attention to detail
* Ability to meet deadlines
* Ability to follow established procedures/standards

Your qualifications
* Bachelor's degree preferred
* 2 years experience in a similar role
* Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
* Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
* Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
* Knowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word and Excel
* Excellent customer service skills
* Strong organizational skills
* Ability to multi-task and manage tasks with varying priorities
* Good judgment and problem solving skills
* Proactive with a drive for customer satisfaction
* Ability to lift and carry objects, such as equipment and furniture; basic tool use

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future™