IT Specialist
Responsibilities:
Knowledge/Skills/Abilities:
Our benefits package includes: (EXCLUDE on perm placements)
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- Point of contact for customers seeking technical assistance via phone, email, or chat
- Liaison with vendors for maintenance and repair of hardware and software
- Install, make changes, and repair computer hardware and software
- Image computers, net new, refresh, or same model replacement
- Determine the best solution based on systems analysis techniques and procedures, when consulting with customers, to determine hardware, software or system functional specifications
- Walk the customer through the problem-solving process
- Design, development, documentation, analysis, creation, testing or modification of computer systems or programs, based on and related to user or system design specifications
- Maintain supply inventory; paper, ink, envelopes, etc.
- Interact with managers, supervisors and employees for maintenance of forms design, processing and delivery methods
- Use check systems to process, print, log and deliver various types of company checks
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events, problems, and resolution in logs
- Follow-up and update customer status and information
- Pass feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Knowledge/Skills/Abilities:
- 3+ years of experience in help desk technician role or similar
- 3+ years of experience Windows operating systems troubleshooting
- 3+ years of experience in Microsoft Office Suite including Office 365
- 3+ years of experience in Microsoft Intune
- Hardware troubleshooting experience
- Ability to explain technical concepts and procedures to non-technical users
- Willingness and ability to learning new technologies
- Detail oriented to keep notes on tickets
- Excellent customer service and communication skills
- Able to provide after-hours support as needed
- Communicating in English to locate, read, and report information
Our benefits package includes: (EXCLUDE on perm placements)
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Financial Services
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