IT Specialist 3
IT Specialist 3
Wedge Community Co-ops
Minneapolis, MN
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Job Description
Purpose
Maintains and improves TCCP’s information systems to support high-quality customer service.
Reports To: IT Manager
Essential Responsibilities And Functions
Customer Service
This position is part of a bargaining unit represented by UFCW 1189.
Purpose
Maintains and improves TCCP’s information systems to support high-quality customer service.
Reports To: IT Manager
Essential Responsibilities And Functions
Customer Service
- Build the Co-op brand through consistent representation of our service standards and culture.
- Offer consistent and respectful customer service to team members, vendors, and customers.
- Ensure timely response to internal customer questions and concerns.
- Support smooth operations of all critical IT systems (Internal network, phone system, security system, office equipment) on a day-to-day basis.
- Provide general technical support for TCCP systems and staff at all TCCP locations.
- As requested by IT management, provide training on TCCP systems/equipment.
- Develop, support, debug, and enhance customized applications for streamlining operations and administrative tasks.
- Support and maintain IT infrastructure per department procedures.
- Assist with designing, developing, and implementing IT systems, policies, and procedures.
- Ensure security of data, network access, and backup systems.
- Assist with the evaluation of equipment repair and replacement needs.
- Assist with the development and maintenance of documentation for system configurations, hardware and software inventory, network, systems, and disaster recovery procedures.
- Advise others in troubleshooting systems as problems arise.
- Assist with the development and implement network security standards and provide training to end users.
- Perform business analysis, software analysis, code analysis, requirements analysis, software review, system risk analysis, and software reliability analysis.
- Take ownership of daily project needs and communicate with stakeholders.
- Identify, adopt, and maintain support for recent technologies such as Generative AI
- Work with partners to develop custom integrations.
- Troubleshooting on incident / defect management
- Create/implement tests and quality checks.
- Degree in Information Science, Computer Science or related field, or equivalent experience.
- Three plus years of progressive demonstrated experience supporting computer networks and system configurations.
- Demonstrated project management skills.
- Knowledge of current computer hardware/software systems.
- Experience and competence with the following:
- Microsoft Business Technologies: Domain Services, Active Directory, and Group Policy Object management
- Network administration including firewall configuration, VPN management, and on-going network design and maintenance.
- Backup and recovery procedures and audits
- Database administration
- PCI compliance auditing and policy implementation
- Server management and monitoring
- MSSQL and T-SQL database administration, query writing and data polling
- Retail POS systems, preferred.
- System administration in Linux and mixed/transitional Linux+Windows environments, preferred.
- Functional knowledge of reporting tools, such as HTML, CSS, JavaScript, Crystal Reports, preferred.
- Designing & debugging php/javascript code, preferred
- Demonstrated ability to follow through on commitments in a timely manner.
- Commitment to maintaining relevant knowledge in the industry.
- Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.
- Ability to work with TCCP to create an inclusive environment where all are welcomed.
- Ability to use computer keyboard, mouse, telephone, and various office equipment continuously.
- Ability to lift and carry up to twenty pounds frequently.
- Ability to lift and carry up to fifty pounds occasionally.
- Ability to sit, stand, walk for extended periods of time.
- Ability to bend, stoop, squat, kneel, climb stairs or ladder occasionally.
- Ability to perform continuous fine work with hands.
- Corrected vision to enable reading small print.
- Ability to work outside of normal store hours as needed.
- Ability to travel between all TCCP locations on a regular basis.
- Frequently performs work in a retail grocery store and distribution warehouse.
- May require work in small spaces to access servers, wiring, and computer equipment.
- May work occasionally in temperature extremes (walk-in freezer, coolers, warehouse).
This position is part of a bargaining unit represented by UFCW 1189.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Retail
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