In this role, you will work with our clients to understand and meet their IT and help desk needs. This role requires a solid technical background across a wide range of technology solutions, including desktops, laptops, network appliances, printer serves, and Audio Visual technologies.
Responsibilities:
Serves as an extension of the companies' IT Help Desk, leading L1 / L2 support
Configure and deploy end-user and office devices, including but not limited to laptops, printers, and handheld devices as an extension of the centralized Desktop Services team
Diagnose and resolve technology problems reported by end-users in a timely manner
Manage maintenance contracts with various vendors as an extension of the Regional IT Manager
Create and follow IT documentation, guidelines, standards, policies, and procedures
Serve as an extension of the centralized AV team as needed to enable Firm collaboration and conferencing
Utilize ticketing and project management tools to efficiently manage work and track time
Configure, install, administer, and support our partners' hardware and LAN network systems.
Requirements
5+ years of relevant experience, ideally in a Law Firm setting, or comparable professional services organization.
Proven experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365 / 2021)
Experience with Active Directory, DNS, and DHCP.
Experience with Audio Visual conferencing technologies (hardware and software)
Experience with current PC imaging standards, hardware configurations, memory configuration
Experience with routers, switches, and other networking equipment
Hands-on experience with remote systems such as Citrix
College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical discipline
Technical certification(s) are preferred (e.g., MCSE, Cisco CCNA).
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology, Customer Service, and Engineering
Industries
Staffing and Recruiting and Law Practice
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