IT Service Desk Technician
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Job details
This Jobot Job is hosted by Isaiah Rosario
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $50,000 - $70,000 per year
A Bit About Us
We are a growing technology company that provides IT Services like network architecture and implementation, cyber security, software development and cloud services.
Why join us?
We are growing fast and working on cool projects with great customers.
Job Details
Responsibilities
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Job details
This Jobot Job is hosted by Isaiah Rosario
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $50,000 - $70,000 per year
A Bit About Us
We are a growing technology company that provides IT Services like network architecture and implementation, cyber security, software development and cloud services.
Why join us?
We are growing fast and working on cool projects with great customers.
Job Details
Responsibilities
- Genuine interest in helping people and patience to support non-tech savvy end users.
- Able to speak to and support a multitude of customers, from operations to leadership
- 2nd line of support for all end-user incidents/service requests
- 2nd level of escalation, more in-depth troubleshooting knowledge required.
- Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
- Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
- Intermediate understanding of Enterprise/ITIL-compliant ticketing systems; Primarily ServiceDesk Plus or ServiceNow
- Intermediate understanding of networking; TCP/IP, DHCP, DNS
- Intermediate understanding of security permissions and how they are applied
- Intermediate understanding of mobile devices, primarily iOS
- 2+ Years Technical Support Experience
- High School Diploma Required
- Associates Degree Preferred – Technical Study a Plus
- ITIL Certification a Plus
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology -
Industries
Software Development, Technology, Information and Internet, and Technology, Information and Media
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