IT Service Desk Analyst

Job Title: IT Service Desk Analyst

Duration: 6+ Months

Location: Stanford, CA/Hybrid

Pay Rate: $30.73 to $31.69/hr.

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Job Description:

• Customer service, phones (we're a call center), and critical thinking skills. Experience with ServiceNow is a plus.
• Training: Password reset, duo 2 step, desk phones, order/billing for IT services
• Tier 1 Support for entire University. Support faculty, staff, students. Pass IT support to IT team, but handles all incoming calls (15-25 calls a day)
• Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
• Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.
• Familiarity with remote desktop tools.

Required Skills: ServiceNow, ITSM, Remedy, Desktop, Service Desk

Equal Employment Opportunity Statement

Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements

Intelliswift participates in the E-Verify program.

Learn More

For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.