IT Service Desk Administrator

Looking for that next step in your career? Join our team and take your IT skills to the next level.

R.M. Chin & Associates, Inc. (R.M. Chin) is seeking a highly motivated, self-driven, detail-oriented individual, with experience in IT Desktop Support and Systems Administration to serve in a lead capacity within a team environment. Individuals should have experience with the following:

• Network Support
• Security Support
• Help Desk Support
• Software Support
• Hardware Support

Candidate must demonstrate a willingness to acquire new responsibilities and skills, and work in a team environment. This position services employees remotely as well as multi-site environments. This is an onsite position.

Qualification Requirements: Candidates should have excellent verbal communication, organization, and documentation skills. A high level of customer service and support attitude and demeanor is required.

Experience in the industry of Engineering, Project Management, Construction Management, a plus.

Education: Bachelor’s degree in Information Technology (security, network administration, or software) or comparable degree is preferred.

Required Work Experience: 3 – 5 years of experience

Preferred Certifications: Microsoft Certified Solutions Associate, Microsoft Certified Systems Expert, VMware Certified Associate – DCV

Detailed Responsibilities include, but are not limited to:

Security Support

1. Establish new user computer accounts and access credentials and reestablish revoked accounts
2. Investigates and follow up on security incidents including performing security scans to identify and resolve issues of malware infections
3. Perform or ensure that security patching is performed on all computer equipment

Network Support

1. Monitor network activity to ensure that all systems and services are available and running as required
2. Analyze and resolve network performance issues
3. Ensure that file and system backups are performed as scheduled and validate that they can be used in recovery procedures

Hardware Support

1. Oversee and assist with the install of desktops, portable computers, tablets, smart phones, and peripheral components including monitors, printers, scanners, video projectors, and label writers
2. Analyze and resolve computer hardware problems as reported by end users
3. Oversee the periodic inventory of computer equipment to maintain proper control of IT assets

• Responsible for the setup, maintenance, and troubleshooting of various servers and backup systems

Software Support

1. Oversee and assist with the install of desktop computer application software, configure home directories, email accounts (GBA) and other support according to all established procedures
2. Install and optimize operating system and upgrades
3. Analyze and resolve software problems as reported by end users
4. Assist with the verification that all installed software is supported by current vendor licenses
5. Ensure that appropriate software patches are installed on a timely basis for both end user and server operating systems

Help Desk Support

1. Assign and respond to HelpDesk tickets service requests, incidents, and issues
2. Set up new hire laptops to get ready for deployment and use

• Effectively troubleshoot, as needed Performing routine desktop support for all staff
• Setting up new users and disabling access as assignments end
• Working to migrate all data to server environment
• Providing Admin access and control of email through Google G-Suite
• Performing maintenance of email and critical data backups
• Maintaining inventory of all servers, desktops, monitors, and VPN access.
• Monitoring for security threats to servers, desktops, and email
• Software modifications, upgrades, and testing
• Continuous hardware and software evaluation and configuration
• Maintain documentation on tasks, services and, policies

In Support of CDA/SDI and/or Consultants *

• Continuous monitoring of server health
• Updating critical patches on over 30 servers on a weekly basis
• Reviewing servers for retirement opportunities
• Responding to daily helpdesk issues for all users on CAS.LOC domain *
• Providing Admin controls for access to Sharepoint sites
• Monitoring and maintaining network access throughout the ORD and MDW environment
• Providing administration of CM-13 and P6 software
• Monitoring and maintaining the SQL and Oracle servers, which support the CMS, CPISC, E-Forms, CM-13, and P6 scheduling programs