IT Service Delivery Manager

Responsibilities

Kforce is supporting a prestigious financial services client in identifying a rockstar IT Service Delivery Manager, located in Denver, CO. This person will be a well-developed problem solving and critical thinking individual, with the ability to think creatively and thrive in a fast-paced environment. Please contact us today if this sounds like an amazing opportunity for you!

Requirements

• 2-4 years of previous leadership experience in technical support environment leading technical teams required
• Well-developed problem solving and critical thinking skills, with the ability to think creatively and thrive in a fast-paced environment
• Strong verbal, written and interpersonal communications skills, with ability to communicate with all levels of end users including executives with clear and concise language and sense of urgency when necessary
• Proven ability to coach/mentor and lead service desk team members to increase knowledge, day to day operational efficiencies
• Demonstrable understanding of Microsoft technologies including Windows OS desktop environment, Microsoft O365 application suite and Infrastructure technologies (Networking, Servers, etc.)
• Ability to work independently as well as a strong team player
• Strong interpersonal skills for leading staff, dealing with staffing issues and working with employees at all levels within the company
• Excellent time management and planning skills - handling personal and team workload effectively, setting realistic and achievable targets and delivering those targets
• Highly motivated and proactive with a passion for technology and technical detail with a can-do attitude; Act with urgency as appropriate
• Willingness to show initiative and to seek and achieve improvements to processes and technology
  
  

Nice To Have

• ITIL certification
• ServiceNow experience
• Contact Center SaaS applications experience, such as Five9's
• Service Management experience
• Investment firm knowledge
• Knowledge of Apple IOS products
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.