ACS Consultancy Services, Inc

IT Service Delivery Analyst

ACS Consultancy Services, Inc United States
ACS Consultancy Services, Inc

IT Service Delivery Analyst

ACS Consultancy Services, Inc United States
2 months ago
Over 200 applicants

See who ACS Consultancy Services, Inc has hired for this role

Job Title: IT Service Delivery Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities

  • Act as a primary contact point for clients, ensuring their IT service needs are promptly and effectively addressed.
  • Monitor service performance metrics to pinpoint areas for enhancement.
  • Collaborate with internal teams to devise and execute plans for enhancing services.
  • Analyze data from the service desk to detect trends and areas for improvement.
  • Assist in creating and managing service level agreements (SLAs) and key performance indicators (KPIs).
  • Provide technical support and guidance to clients and internal stakeholders when required.
  • Conduct regular service evaluations with clients to gather feedback and ensure their satisfaction.
  • Stay updated on the latest industry practices and emerging technologies in IT service delivery.
  • Contribute to the development and implementation of training programs for internal staff and clients.
  • Undertake ad hoc projects and tasks related to IT service delivery as directed by management.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Demonstrated experience in IT service delivery or a similar role.
  • Strong analytical and problem-solving capabilities.
  • Exceptional communication and interpersonal skills.
  • Ability to thrive under pressure and meet strict deadlines.
  • Familiarity with IT service management tools and software.
  • Knowledge of ITIL framework and best practices is advantageous.
  • Certifications such as ITIL, HDI, or CompTIA are Preferred .

If you meet these qualifications, please submit your application via link provided in Linkedin.

Kindly do not call the general line to submit your application.

  • Seniority level

    Associate

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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