Location work will be performed: San Diego CA 92128
Job Title: IT - Network Administrator
Deploy new Network Printers to replace users aging devices based on Contractually enforced timetable.
Solve technical problems for Network Printers as well as Telecom services and email services.
Deploy New PC, Laptops and Network Printers to replace users aging devices based on Contractually enforced timetable.
Solve software and technical problems for Desktop PC, Laptops, Peripherals, and Network Printers.
Install Applications from Microsoft Software Center.
Migrate user data from old PC/Laptop to New PC/laptop.
Connect Network Printers to Ethernet Ports and configure Network Printers with Static IP Addresses.
Works within strict time scales and elevates incidents within defined time windows.
Review, Assign, Resolve, Log comments and Close tickets in standard Tools like ServiceNow, HP Service Manager, Remedy or CA Service Desk.
Understands VPN Connectivity and Troubleshooting of connection problems.
Have familiarity with Microsoft Active Directory, DNS and Proxy Services.
Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).
Strong writing and verbal communications skills.
Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and an overall world class employee experience.
Capable of lifting up to 50lbs.
Problem Management:
Ability to identify incident trends in order to elevate incidents in accordance with standard protocols.
Work with mixed cross functional teams like Networking, Systems Administrator and Engineers to support Problem identification and Resolution.
Understands the impact of operations delivery on the customer's business.
Contribute to team's ability to meet target goals.
Complaint Handling
Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.
Keeps composure under pressure. Has a customer is always right attitude.
Customer Relationship:
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Work effectively in a multicultural environment.
Respond to common service, product, technical, and customer-relations questions
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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