IT Integration Support

Purpose

Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software

****Candidates must reside in CA, FL, GA, NY, SC or TN to be eligible for this remote position****

Essential Duties & Responsibilities

• Serve as point of contact within the IT Operations to provide technical support to end-users
• Help users on a day-to-day basis with IT related issues
• Repair and troubleshoot PCs
• Troubleshoot software and network issues
• Troubleshoot basic Active Directory/Window Domain issues
• Perform proactive maintenance in PCs and Printers
• Configure and install PCs, printers, and scanners
• Perform first level problem determination and resolution
• Escalate unresolved issues to appropriate team members
• Monitor and follow up on outstanding issues and update users on the current status
• Assist with special projects as needed
• Consistently meet or exceed requirements/performance criteria
• Computer repair and troubleshooting

Qualifications and Education Requirements

• Field Technician experience
• Ability to travel up to 50%
• Cisco and Networking experience
• Basic Microsoft Windows/Microsoft Office environment
• Experience with Asset Management and ITSM Platforms
• Excellent attitude and interpersonal skills
• Communicate effectively and professionally with all levels of personnel
• Detail and customer service oriented
• Problem-solving skills to resolve issues
• Must be willing to work outside normal business hours as needed
• Must have strong Microsoft Windows 10 hands-on experience
• English fluency

Preferred Skills

• Bilingual in English/Spanish preferred
• Citrix experience

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.