We are a leading provider of innovative healthcare solutions, dedicated to enhancing patient outcomes and revolutionizing the way healthcare organizations operate. Our mission is to simplify and personalize patient care, making a positive impact on healthcare today and tomorrow.
Job Overview
Are you ready to embark on a journey where your skills will make a real difference? As an Application Support Analyst II, you'll play a vital role in ensuring the seamless operation of our essential company applications. Every day, you'll be at the forefront of our mission, troubleshooting issues, optimizing performance, and collaborating with teams to deliver outstanding support.
Key Responsibilities
Provide timely and effective support to both internal and external users for a variety of proprietary and cloud-based applications.
Take ownership of user account management, ensuring access is granted, updated, and terminated according to established procedures.
Dive into code to troubleshoot, debug, and enhance application performance, ensuring our systems run smoothly around the clock.
Collaborate closely with client liaison groups, fostering strong relationships and ensuring processes are followed seamlessly.
Contribute to the development and maintenance of system standards, documentation, and best practices to drive continuous improvement.
Manage ticketing systems, from creating incidents to ensuring their timely resolution, while escalating issues when necessary.
Qualifications
You bring at least 1 year of experience in a healthcare-related environment, demonstrating your passion for making a difference in the industry.
A Google IT Certification or equivalent is a plus, or you're eager to obtain one within your first six months.
Your analytical prowess, organizational skills, and attention to detail set you apart, allowing you to tackle complex challenges with ease.
You have a solid understanding of software development life cycles (SDLC) and thrive in a dynamic, fast-paced environment.
Proficiency with Windows 10 and Microsoft Office 365 is a must, along with experience in Active Directory and Parallels.
Bonus points if you're familiar with JIRA and/or Confluence, and have experience with programming languages like JavaScript, Python, or C#.
Join Our Team
If you're ready to be part of a dynamic team where your contributions truly matter, we want to hear from you! Bring your passion for healthcare and technology, and let's work together to shape the future of patient care.
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
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