IT Helpdesk Technician

Job Description

Summary:

VP Racing Fuels, INC. is a leading Race Fuel company in the region. We’re now hiring a Help Desk Technician to help us keep growing. If you're excited to be part of a winning team, VP Racing Fuels Inc. is a perfect place to get ahead.

Essential Duties and Responsibilities:

• Provide support as the first point of contact for the IT Help Desk. Ability to escalate as appropriate.
• Perform computer device imaging and troubleshooting on an as-needed basis.
• Carries out supplementary IT Tasks, such as various technology installations, and project assignments from Immediate supervisor or, and third-party vendor interaction.
• Respond to end users’ issues via phone, email, and computer chat.
• Provide customer assistance.
• Document end user’s interactions.
• Run diagnostics to resolve end users reported issues.
• Install, make changes, and repair computer hardware and software.
• Follow-up with end users to ensure issues are resolved.
• Install software that is created to protect sensitive information, such as firewalls and data encryption programs.
• Monitor the company’s networks to keep an eye out for any security breaches and investigate if one does occur.
• Research the latest in information technology security trends to keep up to date with the subject and use the latest technology to protect information.
  
  

Will be required to perform other duties as requested, directed, or assigned

Job Knowledge, Skills, and Abilities:

• CompTIA A+ Certification, preferred.
• 2+ years of experience working in a help desk environment.
• Proficiency with MAC and IOS computers.
• Excellent oral communication skills.
• Detail oriented in order to keep detailed notes on tickets.
• Highly organized to keep Help desk tickets in order.
• Ability to diagnose and resolve basic computer technical issues.
• Reliability - Consistently meets deadlines, follows up and effectively uses time.
• Initiative - Demonstrates resourcefulness and independence in carrying out responsibilities and assignments.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information..
  
  

Education and Experience:

• High School Diploma or GED ideally working towards a postsecondary degree
• 2 years of various technical support roles experience.
• Applicable education with experience in test environments will be considered as well.
  
  

Physical Demands:

• Required to lift up to 25 lbs.
• Regularly required to sit, stand, bend, reach, and move about the facility.
• May be subject to sitting for long periods of time to perform job scope.
  
  

Work Environment:

• Work will generally be performed in an office environment.
• May be exposed to shop elements such as noise, dust, odors, fumes, and oils.
• Background checks and drug tests required
• Extended hours may be required.
• At times may be required to work hours other than the regular schedule
• Valid driver’s license required
  
  

Company Description

Company Overview:

From a single location with two employees in San Antonio, Texas, VP has grown to over 300 employees with five company-owned and operated race fuel distribution points in Texas, Indiana, Delaware, and Tennessee, a regional office in southern California, and an international office in Berlin. Each of these distribution points maintains an inventory of VP fuels available for immediate transport within a day’s drive to virtually any major racing event in North America. VP is now recognized by many as the world leader in race fuel technology, with a catalog of more than 80 fuel blends and a growing roster of VP-fueled champions across the entire spectrum of motorsports.

Company Overview: From a single location with two employees in San Antonio, Texas, VP has grown to over 300 employees with five company-owned and operated race fuel distribution points in Texas, Indiana, Delaware, and Tennessee, a regional office in southern California, and an international office in Berlin. Each of these distribution points maintains an inventory of VP fuels available for immediate transport within a day’s drive to virtually any major racing event in North America. VP is now recognized by many as the world leader in race fuel technology, with a catalog of more than 80 fuel blends and a growing roster of VP-fueled champions across the entire spectrum of motorsports.