IT Help Desk Specialist

Job Description

Dallas Market Center is seeking an IT Help Desk Support Specialist to join our team! This is a dynamic role that combines Tier 1 and Tier 2 responsibilities. This position is essential for providing technical support and troubleshooting assistance to our staff. The ideal candidate will possess strong problem-solving abilities, excellent customer service skills, and a solid understanding of various IT systems including desktops, laptops, mobile devices, and network equipment. This is an in-office position.

Key Responsibilities:

• First-Level Support: Provide first-level contact and efficient resolution for IT issues, ensuring a high level of customer satisfaction.
• Advanced Troubleshooting: Handle escalated issues from Tier 1, including complex problems with hardware, software, servers, and networks.
• System Installation and Configuration: Install, configure, and troubleshoot desktop PCs, laptops, mobile devices, and various IT systems and applications.
• Network Support: Assist with the deployment, maintenance, and support of network infrastructure including switches, routers, and cabling.
• Inventory Management: Maintain and manage hardware and software inventory to ensure resource availability.
• Documentation: Create and maintain documentation for IT systems, policies, and procedures.
• Collaboration: Work closely with other IT team members to support network maintenance, upgrades, and other IT projects.
• Customer Support: Deliver in-person, telephone, and online support to end-users.
  
  

Requirements:

• Education: High School diploma or equivalent required. Bachelor’s Degree in Information Technology or related field, or equivalent experience preferred.
• Experience:
• Tier 1: 1-2 years of experience in IT support.
• Tier 2: 3-5 years of experience in an end-user desktop support role.
• Technical Skills:
• Proficiency with Windows operating systems, Microsoft Office applications, and Office 365.
• Strong knowledge of PC hardware/software, networking devices, and various IT systems.
• Experience with iOS, Android devices, and VoIP phone systems.
• Knowledge of Microsoft Server and Active Directory is a plus.
• Soft Skills:
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and time management skills.
  

Competencies:

• Customer Focus: Maintain a customer-focused mindset, ensuring users' needs are met promptly and effectively.
• Problem Solving: Recognize and define problems, identify alternative solutions, and implement plans to resolve issues.
• Dependability: Be consistently reliable and punctual, managing competing demands and adapting to frequent changes or unexpected events.
• Technical Proficiency: Demonstrate technical proficiency and an understanding of how systems and technologies interrelate and impact the organization.
  
  

Physical Requirements:

• Ability to sit in an office environment for most of each day.
• Ability to stand/walk for extended periods during market events.
• Ability to lift 40 lbs.
  
  

Company Description

Dallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.

Dallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.