RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meaningful projects and work closely with a mentor and with the IT team. There will be periodic travel included in this role.
RESPONSIBILITIES:
The IT Help Desk/Desk Side Support will provide user support and customer service on company-supported computer applications and platforms. Troubleshoot and resolve issues and advise users on the appropriate actions as well as configure and deploy new equipment.
Requirements
Bachelor's Degree in Computer Science, Information Technology, or other IT related field
Familiar with PDF, Microsoft Office applications. Working knowledge of fundamental operations of Windows 10-11 is essential
Strong verbal and written communication skills
Excellent analytical and problem-solving skills
Strong work ethic and attention to detail
Authorized to work in the US without sponsorship
Benefits
We offer a stable and professional working environment with competitive salary, excellent employee benefits, which include health and dental insurance, paid holidays, paid vacation, work-from-home options, and 401K plan. We are an equal opportunity employer and take pride in the diversity and dedication of our staff.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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