IT Help Desk

Responsibilities

Kforce has a client in Sterling, VA that is seeking an IT Help Desk. The IT Help Desk provides 1st tier Help Desk support by:

• Answering and responding to incoming calls, emails and chats for assistance and triage with computer, telephone, video conferencing equipment, network connectivity and applications for both onsite and remote users
• Preparing and supporting business users with A/V needs in conference onsite rooms
• Generates and completes Help Desk incident and request tickets and provides timely status updates to users
• Triages and documents troubleshooting efforts in the Help Desk ticketing system and escalates issues to the appropriate BTS team when necessary
• Assists in maintaining end-user device inventory by following asset management procedures
• Supports information security team in maintaining security policies and controls, escalating issues as needed
  
  

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or a related field preferred
• Must have CompTia A+ certification or equivalent
• Must have excellent problem solving, analytical and teamworking skills
• Must have excellent communication and interpersonal skills with an openness to learning new technologies
• Must have experience with supporting Windows and Apple devices and the Microsoft 365 environment
• Experience with VMWare Horizon preferred but not required
• Ability to work independently and collaboratively
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.