IT Help Desk Analyst Tier I

Summary

The IT Helpdesk Analyst Tier I position is responsible for technical support of the bank’s systems as set forth by the IT Manager. Duties include response to customer requests for assistance supporting business as usual IT operations for all business employees and locations. The IT Helpdesk Analyst Tier, I will work under the supervision of the IT Manager.

Job Duties And Essential Functions

• Serve as the first line of contact and problem resolution with the bank’s employees in support of IT systems and services.
• Diagnose and resolve IT support issues on Windows-based workstations and applications at multiple locations across Texas.
• Configure Windows-based workstations with disk imaging and configuration tools (re-imaging and imaging) for employee use.
• Troubleshoot and assist employees with network connection issues.
• Troubleshoot and assist employees with VPN connection issues.
• Troubleshoot and assist employees with phone system configuration and issues.
• Customer service, including business communication via phone and email.
• Familiarity with hardware and software security standards and principles.
• Excellent interpersonal and communication skills, particularly with a non-technical audience.
• Ability to efficiently prioritize and work multiple simultaneous tasks.
• Other IT-related duties as assigned.
  
  

Technical Experience

• Familiarity with Windows operating systems
• Familiarity with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, OneNote)
• Familiarity with computer cable requirements power, USB, video, etc.
• Familiarity with computer network standards (TCP/IP, switches, firewalls, Wi-Fi)
• Familiarity with IT security best practices
  
  

Working Conditions

• Air-conditioned office environment
• Commute to various remote sites in Texas using a personal vehicle.
• Some after-hours shifts (evenings or weekends) as needed.
  
  

Physical Demands

• Sit for extended periods of time.
• Walk, stand, bend, squat, twist, and reach.
• Simple grasping and fine manipulation.
• Extended keyboarding
• Ability to lift and move 50 lbs.
  
  

Minimum Requirements

• 1-year of IT support experience in a Windows-based environment
• IT professional certification (e.g. A+, Network+, ITIL)
  
  

Preferred Requirements

• 2-year degree in an Information Technology related field of study
• 3-years of IT support experience in a Windows-based environment
  
  

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer

TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.