Seeking an IT - Field Service Technician 2 role in San Diego, CA
Request ID: 40591-1
Duration: 6+ Months
Location work will be performed: San Diego CA 92128
Job Title: IT - Field Service Technician 2
General Responsibilities
Monitor systems and identify performance issues proactively.
Solve complex technical Software and Hardware problems for Desktop PC, Laptops, Peripherals, Network Printers, Mobile Devices as well as Telecom services and email services.
Install Desktop PC, Laptops, Peripherals, Network Printers, and other devices as ordered.
Move Desktop PC, Laptops, Peripherals, Network Printers and other devices from one physical location to a new physical location. Confirm functionality after move.
Remove Desktop PC, Laptops, Peripherals, Network Printers and and other devices as requested by end users.
Works within strict time scales and elevates incidents within defined time windows.
Review, Assign, Resolve, Log comments and Close tickets in standard Incident Management Tools like ServiceNow, HP Service Manager, Remedy or CA Service Desk.
My need to responds to Service support calls from Remote Users and resolve issues using remote connectivity tools when users cannot report to physical work site.
Understands VPN/RAS Connectivity and Advanced Troubleshooting of connection problems.
Troubleshoot Microsoft patches, corporate software deployments, group policies and Antivirus issues. Support patching of OS when required.
Have familiarity with Microsoft Active Directory, DNS and Proxy Services.
Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).
Strong writing and verbal communications skills.
Be able to lift 50 lbs.
Problem Management
Ability to identify incident trends to elevate incidents in accordance with standard protocols.
Work with mixed cross functional teams like Networking, Unix and Wintel to support Problem identification and Resolution.
Quality
Understands the impact of operations delivery on the customer's business.
Contribute to team's ability to meet target goals.
Complaint Handling
Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.
Keeps composure under pressure. Has a customer is always right attitude.
Customer Relationships
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Work effectively in a multicultural environment.
Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and an overall world class employee experience.
Teamwork
Work with local teammates and virtual team members.
Education/Experience
Bachelor's degree in computer science or related field or equivalent training/education required.
2-4 years customer service-related experience required.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at InfiCare Staffing by 2x