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Job Duties And Qualifications
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures.
Assists with installing and de-installing software, PC's and peripherals as required.
Performs own work and provides assistance to others as directed.
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Requirements
Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
Must possess basic desktop hardware knowledge, proficient use of Microsoft
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
3000 N. Sam Houston Parkway E., Houston, Texas, 77032, United States
Job Details
Requisition Number: 190846
Experience Level: Entry-Level
Job Family: Support Services
Product Service Line: Information Technology
Full Time / Part Time: Full Time
Additional Locations for this position:
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Oil and Gas
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