IT Business Operations Manager

Overview:

The IT Business Operations Manager is a highly skilled communicator and facilitator with a general IT background. As a key member of the IT Innovation and Delivery Office (IIDO), you will assist the IIDO organization in driving the success of the IT organization within Insight Global.

You will help facilitate between IT departments and the Business, tracking key initiatives, creating content for and facilitating critical meetings with IT leadership.

Responsibilities

·Create agenda for and facilitate weekly IIDO staff meeting

·Consolidate content and create presentation for monthly IIDO All Team Meeting

·Facilitate and track various IT initiatives

·Consolidate content, create presentations and take minutes for the monthlyIT Monthly Business Review that is held with the IT Executive Leadership Team (ELT)

·Track and report on activities for IIDO Top Priority initiatives

·Consolidate content and create presentations and materials for the Board Technology Committee

·Document and publish meeting summary and action items for various meetings

·Coordinate the creation of an IT Business Continuity plan. Conduct periodic reviews and audits of the plan.

·Ability to communicate to C suite as well as technicians

·Assist with determining and tracking key IT metrics and KPIs.

·Oversee processes and projects for increased productivity and efficiency in IT

·Coordinate communication between IT and other departments

·Researching industry trends and IT solutions

·Special projects as assigned by the Director IT Business Operations and IT Executive Chief of Staff

This Job is for You If

·Your experience gives you a broad understanding of IT organizations and functions.

·You enjoy the challenge of analyzing processes and creating valuable improvements.

·You are organized and can work on multiple projects concurrently.

·You are not afraid to ask questions and express your thoughts.

·You are eager to take on professional challenges.

·You can see what needs to be done and take appropriate action.

·You enjoy interacting with others to identify and solve complex challenges.

Relevant Experience

·Experience progressively increasing responsibility in IT organizations.

·Project management experience

·Excellent communication and presentation skills

·Experienced with MS Office with emphasis on MS PowerPoint

·Excellent organizational skills

·Bachelor’s Degree in Information Systems, Accounting, Finance, or business-related field.

·Experience with project management

·Excellent analytical, critical thinking, organizational, and communication skills

·Excellent business partnership, verbal and written communication skills

·Strong tactical and strategic thinking, analysis and problem-solving skills

·Proven ability to successfully juggle multiple priorities and willing to shift direction quickly when priorities change.

·Identify, own and track issues through resolution.

·Solid technology and financial management acumen

·Works comfortably in a fast-paced and dynamic environment managing multiple projects

Gives You an Edge

·ITIL/Six Sigma/Lean certifications

·PMP certifications

·Experience with IT General Controls and auditing.

·Experience in ITIL and/or Process Improvement.