ServiceNow Asset Operations Specialist

Job Summary

The ServiceNow Asset Operations Specialist will contribute to a team of specialists providing deployment support to SHI customers related to the asset management workflows they are automating in their ServiceNow environments. The ServiceNow Asset Operations Specialist will join the ServiceNow Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform.

The ServiceNow Asset Operations Specialist will be experienced with ServiceNow implementations of ITSM, ITOM and ITAM, and will have practical experience with the implications of sustaining the asset management processes. The ServiceNow Asset Operations Specialist will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.

This position is a remote position with Home Office setup as determined by SHI management. 

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.
  
  
  

Responsibilities

Include, but not limited to:

• Implement the operational aspects of ServiceNow’s platform capabilities specifically the HAM and SAM modules.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements .
• Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution.
• Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• The ServiceNow Asset Operations Specialist will complete all work within agreed timescales and KPI’s.
• Assist SHI teams in managing project timelines and customer expectations.
• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives.
• Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
• Maintain industry leading knowledge to understand all aspects of Hardware & Software life-cycle – from licensing to purchasing to deployment to decommissioning.
• Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.
  
  
  

Qualifications

• Candidates will hold a Bachelor’s Degree or equivalent experience
• Minimum 3 years holding a position managing hardware and software asset management in ServiceNow
• Detailed knowledge of ITIL methodologies, and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
  
  
  

Required Skills

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”
• Client-oriented, professional services mind-set
• Ability to manage several projects simultaneously
• Good research skills and the ability to manage details
• Good analytical skills
• Good written and verbal communication skills
• Excellent organization and time management skills
• Ability to think outside the box
• Ability to stay self-motivated and self-directed
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Ability to create high-quality documentation with precision
• Ability to work with deadlines
• Meticulous attention to detail
• Highly organized and methodical
  
  
  

Preferred Skills/Qualifications

• ServiceNow Implementation Specialist in two or more applications preferred
• Additional experience within the IT or Software Asset Management field
  
  
  

Certifications Required

The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role:

Mandatory certifications:

• ServiceNow Fundamentals
• CMDB & ITOM accreditations focusing on Discovery and cloud management
  
  
  

Unique Requirements

• It is expected that this role may require infrequent travel nationally (max 10%)
  
  
  

Additional Information

• The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
  
  
  

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