Del Monte Foods, Inc. (DMFI) is a multi-national food company headquartered in Walnut Creek, CA, with a powerful portfolio of brands, including iconic Del Monte®, Contadina® and College Inn®. Our premium-quality meal ingredients, snacks and beverages can be found in six out of ten U.S. households.
At Del Monte Foods, we believe in supporting one another. In helping our people shape their own careers - in letting them grow outward, upward and across disciplines. We are tending to the greater good, providing accessible, nourishing, great-tasting food for all. We are Del Monte Foods – Growers of Good.
The Salary Range For This Role Is
$21.43 - $34.24
Responsibilities
At DMFI, the IT Analyst is regarded as the skilled expert and will be troubleshooting and repairing products. They will use problem-solving and customer service skills to assure co-workers of quick resolutions to their technical problems. They will also educate their team members about products and applications, while independently keeping themselves abreast of “what’s new” in technology. They will provide customer service skills, advice, and support to end-users.
Provides insightful advice and friendly, hands-on technical support to end users in need.
Diagnoses product issues on the spot and explain situations with patience and empathy.
Determines whether repairs can be done or a replacement is needed, offers solutions to quickly get users up and running again. Fulfills the Company’s service commitment with discernment, speed, and skill. Conscious of end users time demands as well as own, especially while juggling multiple end users.
Earns the trust of coworkers; offers guidance, knowledge, and even tips and training.
Demonstrates an aptitude for acquiring skills in technical repairs and an eagerness to learn.
Other duties as assigned.
Del Monte Foods Key Behaviors
GET OUR HANDS DIRTY
Dig in and understand the business.
Stay focused on priorities and drive for results.
Pursue goals with purpose and persevere through challenges.
CULTIVATE SOLUTIONS
Improve processes, products and services.
Take calculated risks to develop effective solutions.
Use data and insights to drive business performance.
GROW SUCCESS TOGETHER
Create an inclusive environment where everyone feels valued.
Collaborate and promote teamwork to achieve individual and shared goals.
Hold ourselves and others accountable for commitments.
Qualifications
High School diploma or equivalent, Bachelor’s Degree preferred.
1-2 Years in technology relevant work experience, Apple Genius Bar experience preferred.
Strong people skills and problem-solving skills.
Ability to maintain composure and focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of appointments.
We Offer
Competitive salary.
Comprehensive benefits package including Medical, Dental, Vision, and 401(k).
Please be advised that your application is not complete until you fill out, sign, and submit an Application for Employment for a specific position for which Del Monte Foods, Inc. is actively recruiting. Your application must reflect that you possess the required qualifications for the position.
No sponsorship is available for this position.
No agencies or 3rd party vendors.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Food and Beverage Services
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