Invoice and Collections Specialist

This position ensures timely and accurate invoicing and collection of customer payments in accordance with company policies, processes, and procedures. This position requires strong communication skills, organization skills, and attention to details.

Specific Responsibilities

• Responsible for preparation and delivery of customer invoicing
• Invoice new software and subscription orders which include the following components: services, 3rd party hardware, and SaaS subscriptions
• Prepare and process annual SaaS renewal quotes and invoices, ensuring timely delivery to the customer
• Ensure that invoices accurately reflect agreed upon terms and conditions and any supporting documentation
• Maintain and update customer records and contacts using accounting software
• Investigate and resolve billing discrepancies and errors, including external and internal inquiries regarding billing. Research and monitor unapplied payments, process customer refunds and payments when applicable
• Contact business customers/clients by phone, email, or mail regarding their accounts to collect past due accounts
• Resolve customer disputes to ensure barriers to payment such as proper approvals, expired purchase orders, and disputes are identified and remediated
• Analyze, organize, and provide status updates and feedback regularly on the status of past due accounts, collection efforts, and advise of any recommended escalations
• Perform other duties and responsibilities as needed by the accounting team
  
  

Qualifications

• 1+ years of relevant invoicing experience.
• Experience with large customer base, strong work ethic.
• Excellent communication skills, both written and verbal
• Organized with strong attention to detail; strong analytical skills required.
• Ability to work independently while also being a team player.
• Ability to multi-task and manage a changing workload
• This is an hourly position.
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

This position is also eligible for bonus as part of the total compensation package.