The Texas Workforce Commission (TWC) is seeking a UI Program Investigator III to join the Office of Investigations Department. TWC connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol grounds, we have offices statewide and our position is a remote work location. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
Who You Are
Candidates must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.
What You Will Do
The Investigator III performs moderately complex (journey-level) investigative work. Work involves conducting investigations. Works under general supervision, with limited latitude for the use of initiative and independent judgment.
You Will Be Trusted To
Conduct moderately complex investigations to determine if Unemployment Insurance (UI) benefit payment was properly made.
Mine and analyze unemployment insurance claims data, trends and procedures.
Perform heavy telephone contact with public utilizing strong interviewing and communication skills.
Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment.
Examine, review, and audit UI claim records.
Adjudicate fraud/non-fraud and other non-monetary issues as needed.
Use personal computer to data enter corrections, record decisions, and document case information to the Benefits System.
Treat customers with courtesy and respect as well as handles hostile clients in a professional manner.
May participate in studies and projects.
Perform other duties as assigned.
You Are a Great Fit With
Recent UI experience and knowledge of UI regulations
Ability to work quickly, perform multiple tasks, pay attention to detail, and adhere to telephone schedules and strict deadlines.
Investigation experience
Bilingual; Spanish/English
You Qualify With
Graduation from an accredited four-year college or university plus one year of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling or in the instruction, demonstration, and interpretation of policies in a public or private enterprise.
One year of qualifying experience may be substituted for each year (30 semester hours) of education.
You Gain
A Family Friendly Certified Workplace.
Competitive salary: $4,002.00/month
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical Insurance
Paid time off, including time for vacation, sick and family care leave
Veterans
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf
How To Apply
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or Taleo.
Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Primary Location
United States-Texas-Austin
Work Locations
Austin:101 E 15th St (320-4001)
Job
Financial Quantitative Analysts
Organization
TWC Business Unit
Schedule
Full-time
Employee Status
Regular
Job Type
Standard
Job Level
Non-Management
Travel
No
Job Posting
May 7, 2024, 12:00:00 AM
Work From Home
Yes
Seniority level
Entry level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Government Administration
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