Investigative Analyst

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Reporting directly to the Director for Investigations in the Investigations and Program Quality unit of Systems and Quality, the Investigative Analyst has primary responsibility for the timely and rigorous investigation of the agency’s client-related incidents related to allegations of abuse, neglect, or mistreatment as well as quality of practice and program services. Analysts will work closely with program staff in the Developmental Disability (DD) Services and other divisions to support the implementation and maintenance of agency wide quality improvement and compliance efforts. The Investigative Analyst will work primarily with the DD division though there may be opportunity to support the Foundling’s other service lines. The Analysts will be based out of NY Foundling’s main office in Manhattan and will potentially be assigned to work on cases from any of the agency’s locations.

Responsibilities

• Complete investigations including interviewing program staff and clients, collection and review of relevant documentation, and determination of investigative findings.
• Document investigative findings consistent with in OPWDD regulations using Form OPWDD 149 consistent with best practices
• Manage case-specific investigations’ process and documentation in OPWDD’s Incident Reporting Management Application (IRMA) as well as in any relevant, internal systems or tools.
• Work with the Director to develop client specific recommendations as well as program and system level recommendations based on investigation findings and incident management trends.
• Meet with program staff to discuss identified findings and recommendations and develop corrective action plans as needed. Provide technical assistance and monitoring of corrective action plans as needed.
• Travel to all agency sites across NYC’s five boroughs and in Westchester, Rockland, and Orange counties as needed for interviews, site inspections, or meetings with program staff.
• Staff need to be flexible for hybrid work (as determined); whereby working partly in the physical workplace, and partly remote-at another workspace or at home (as applicable) utilizing technology and equipment provided by the agency, including Teams to conduct interviews, collaborate with staff, participate in meetings and manage work; laptop connected to the internet; smart phones and the like
• Participate in the Incident Review Committee for the Developmental Disability (DD) Services division as well as the DD Special Review Committee
• Support other compliance program functions as needed, including internal audit, program monitoring and training
• Represent NYF at internal and external meetings and work groups as appropriate.
• Assist the Systems and Quality staff and leadership with special projects as needed.
• Participate in trainings provided by OPWDD related to Incident Management as needed.
• Must be/become certified to conduct Abuse/Neglect investigations by the NYS Justice Center.
  
  

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Salary: $56,763- $60,563/year

Qualifications

• Excellent critical thinking and problem-solving skills
• Strong written and verbal communication skills
• Task-oriented with good attention to detail
• Ability to work with a wide variety of stakeholders and manage multiple deadlines and projects
• Willingness to work out of and travel among all agency sites to meet with Management, program clients, and staff
• Experience in investigations and/or social services, particularly developmental disabilities strongly preferred
• Experience with program evaluation, data analysis and report production
• Proficiency in Excel required
• Understanding of OPWDD 624/625 regulations particularly Intellectual Developmental Disabilities
• Demonstrated strong commitment to safety.
  
  

Education Required

Bachelors