Internal Communications & Change Management Manager

Internal Communications & Change Management Manager, Amazon Travel

& Events

Our purpose at FESTIVE ROAD is simple; to create better travel and meetings

management. Our client’s purpose is one of bold ambition; to transform its program

into an industry leading premiere travel and events solution, which will redefine

business travel standards and expectations. If that sounds like something you’d like

to be a part of, read on!

We are an equal opportunity employer, and all qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, national

origin, disability status, protected veteran status, or any othAustiner characteristic

protected by law.

If you would like to know more about working for FESTIVE ROAD, please click the following link: https://www.festive-road.com/join-our-hive-mind/

This role is a fantastic opportunity for someone, who would thrive working with a

team focused on developing a best-in-class Travel & Events experience for their

employees.

A COVER LETTER IS MANDATORY FOR ALL FESTIVE ROAD APPLICATIONS.

• This role needs to go into an office 3 x per week.
• Candidate must be based in Dallas, TX, Austin, TX, Seattle, WA, Arlington, VA

This role spearheads impactful change management communications to inform,

enable, and rally employees and stakeholders. As an individual contributor, you'll

craft and execute awareness and education campaigns that reinforce key business

priorities, foster an understanding of organizational goals and enable meaningful

change adoption.

Your core responsibility will be developing a communications schedule and cadence

that includes creating content utilizing various formats and channels to effectively

reach and resonate with audiences and maximizes engagement. Your

communications expertise will propel our growing organization and customers

through clear, actionable messaging.

If simplifying complex messaging is your superpower, read on!

Key Tasks will Include:

• Strategic Comms Planning & Execution - develop and execute a

communications strategy that engages and excites audiences in support of

change management initiatives.

• Develop Content - Create and promote content, including communications

and training initiatives, that drive program awareness and adoption.

Experiment with new, creative content formats to drive engagement and

adoption of programs.

• Create Operational Efficiencies - develop and launch new processes for

operational efficiency and optimal engagement, while accounting for stakeholder

input and expertise.

• Business Reporting - coordinate data-driven approaches that align with

audience needs and expectations. Use data to understand communication

effectiveness across the internal and cross-functional stakeholders. Routinely

measure and report out to leadership regarding the impact of the internal

communication strategy.

Key Skills Required:

• A natural leader – with an ability to build a compelling strategy and execute

drive it forward. Strong strategy and organizational skills with a capacity to

prioritize within a complex, fast-paced environment.

• An Exceptional Communicator - exceptional verbal and written

communications skills with an ability to simplify business requirements and

complex messages, creating clear, relevant, and consumable content for

diverse audiences within brand guidelines.

• A drive to optimize – experienced at establishing new ways of working by

implementing either new processes, tools, or technologies to ensure optimal

information flow and engagement.

• Stakeholder Management - build and maintain strong internal

relationships with key stakeholders. Surfaces obstacles and drives the

momentum to resolve.

• Intellectual Curiosity – a strong data-driven mind-set with an ability to

analyze audience feedback and sentiment through feedback mechanisms.

• Supplier Management - experience managing external agency

relationships and other support vendors.

• A calm operator – able to keep a cool head and prioritize while working in a

fast-paced, multi-project environment.

Experience Required:

• A Communications Leader – with proven experience driving high-impact

communications for new services or technology product launches.

• A natural affinity for data - adapts for personas and continually optimizes

tactics for capturing data.

• Digitally Savvy – future focused with experience of creating video content

and virtual experiences.

• Collaborative Approach - Enables front-line teams with toolkits, talking

points and training.

• Hands-on experience with email distribution, virtual meetings, team

collaboration and project management tools such as Hubspot, Staffbase,

Miro, Visio, or Asana.

• Experience delivering an enterprise-wide service supporting multiple

functions on a large scale.

• Bachelor's degree in Communications, Marketing, Business, or a related field

Experience Preferred:

• A comprehensive understanding of the travel and meeting industry

ecosystem, how the travel industry operates and its unique characteristics

and systems would be a benefit to this role.

• Working knowledge of the priorities and working tasks of a fast-paced global

travel team.

Other Requirements:

• This role needs to go into an office 3 x per week.
• Candidate must be based in Dallas, TX, Austin, TX, Seattle, WA, Arlington, VA
• Potential for up to 10% travel.

Don’t meet every single requirement? Here at FESTIVE ROAD, we are dedicated to

building a diverse, inclusive and authentic workplace, so if you’re excited about this

role but your past experience doesn’t align perfectly with every qualification in the

job description, we encourage you to apply anyways. You may be just the right

candidate for this or other roles