About Us: We are a trusted Expert Witness and Digital Forensics company. Our dynamic team is dedicated to providing top-notch consulting services and Expert Witness testimony in legal matters in a wide range of areas, including Cell Phones, Commercial Trucking, Human Factors, Accident Reconstruction, Law Enforcement, and more. We are a small but growing business with a tight knit team of remote employees and an ever-growing roster of Experts.
Job Opportunity: We're currently seeking a detail-oriented and proactive Intake Coordinator to join our team! In this pivotal role, you'll handle various aspects of case management, including answering incoming calls, managing new client intakes, following up on pending cases, and providing support throughout the retention process. You'll also ensure our case management system is updated with all relevant information and assist with CRM functions and settings to optimize efficiency. Your sharp attention to detail, professionalism, and organizational skills will be essential as you collaborate closely with team members to ensure high client satisfaction.
What You'll Do
Answer Incoming Calls: Greet clients with professionalism and warmth, ensuring they feel heard and valued.
Complete Intake Forms: Accurately and efficiently complete detailed online intake forms for new cases.
Case Management: Oversee the progression of cases, including follow-ups and scheduling meetings.
Maintain Systems: Utilize your organizational skills to keep our case management system and CRM functions up to date.
Support Team Members: Assist with various logistical tasks to ensure smooth operations.
Special Projects: Spearhead initiatives such as article writing, social media, and internal projects based on your bandwidth and skillset.
What You Bring
Education & Experience: A Bachelor's Degree (preferred) and prior experience answering the telephone in a professional setting.
Interpersonal Skills: Exceptional written and verbal communication skills with a keen attention to detail.
Multitasking Ability: Effectively manage multiple tasks and meet deadlines in a fast-paced environment.
Technical Proficiency: Competency with Microsoft Office and Google Drive.
Work Ethic: A strong, proactive, and independent mindset.
Preferred Qualifications
Previous intake experience
Legal industry experience
Portfolio management experience
Proficiency in writing and editing
Working Conditions
100% Remote
Monday - Friday; Full-Time
Start Time: 8 am or 9 am Central
Quiet, private area free of distractions required for work, with high-speed internet
Preference for candidates located in the Central Time Zone
What We Offer
Generous hourly rate
Vision, Medical, and Dental benefits
401(k) program
2 weeks of PTO (increases by one day every work anniversary, up to 20 days)
Paid Holidays (7 Official Holidays + 3 Floating Holidays to use as you wish)
Work from Home; Position-specific equipment provided by Evidence Solutions
Very friendly, warm corporate culture that maintains high employee retention and empowers growth within the role and the company
Join Our Team: If you're ready to be part of a dynamic team in a remote-friendly environment, apply now and become an integral part of our exciting journey at Evidence Solutions!
Job Posted by ApplicantPro
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Legal Services
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