We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to policyholders. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Insurance industry experience is a plus but not necessary.
Remote Customer Service Representative Positions Offer
A competitive salary with an earning potential of up to $65k/year
Benefits including medical, dental, vision, 401k, and a generous PTO policy
Comprehensive training and professional development opportunities
A flexible remote work opportunity within a supportive team environment
Responsibilities
Serve as the primary contact for policyholders, addressing inquiries, resolving issues, and providing information on insurance products and services
Assist customers with policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines
Guide customers through the claims process, including initiating claims, collecting necessary information, and facilitating communication between clients and claims adjusters
Educate customers on policy coverage, terms, and conditions, helping them make informed decisions about their insurance needs
Maintain accurate records of customer interactions, transactions, and inquiries in CRM system
Requirements
Excellent verbal and written communication skills
A passion for delivering exceptional service and a genuine desire to help customers
Proven ability to resolve customer issues promptly and effectively
Strong organizational skills and meticulous attention to detail
Basic understanding of insurance products and terminology is a plus but not necessary
Comfortable using CRM software, Microsoft Office Suite, and other relevant customer service tools
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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