Insurance Customer Service Representative - Remote

Insurance Customer Service Representative - Remote Job Overview We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to policyholders. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Insurance industry experience is a plus but not necessary. Remote Customer Service Representative Positions Offer A competitive base salary with an earning potential of up to $65k/year. Benefits including medical, dental, vision, 401k, and a generous PTO policy. Comprehensive training and professional development opportunities. A flexible remote work opportunity within a supportive team environment. Responsibilities Serve as the primary contact for policyholders, addressing inquiries, resolving issues, and providing information on insurance products and services. Assist customers with policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines. Guide customers through the claims process, including initiating claims, collecting necessary information, and facilitating communication between clients and claims adjusters. Educate customers on policy coverage, terms, and conditions, helping them make informed decisions about their insurance needs. Maintain accurate records of customer interactions, transactions, and inquiries in CRM system. Requirements Excellent verbal and written communication skills. A passion for delivering exceptional service and a genuine desire to help customers. Proven ability to resolve customer issues promptly and effectively. Strong organizational skills and meticulous attention to detail. Basic understanding of insurance products and terminology is a plus but not necessary. Comfortable using CRM software, Microsoft Office Suite, and other relevant customer service tools. Powered by JazzHR