Job DetailsJob Location A360 Atlanta - Atlanta, GAPosition Type Full Time - Description Job Summary:
This Position is responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions. This includes but is not limited to fire, carbon monoxide detection, networking, hosted video solutions, and access control.
Essential Functions
Install alarm systems to include CCTV for residential and commercial businesses
Perform extensive programming on alarm and CCTV systems
Mount equipment; test existing equipment
Demonstrate equipment functions and use to customer
Communicate with Outside Sales Representatives in a professional manner
Review work orders and accurately implement products and services
Verify customer has a solid understanding of how the product is used for safety
Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
Maintain company issued hand tools in good working order
Follow company Fleet Policy and input hours into Paycom software
Use a variety of computer program and apps to successfully complete the installation
Required to interpret location maps, blueprints, and schematic drawings
Accurately communicate to customers, coordinators, and management
Attend training classes as required by State Certification/Licensing functions
Non-essential Functions
Other duties as assigned
Qualifications Job Specifications
Must possess a High School diploma or equivalent
Must possess a minimum of 2 years experience in low voltage wiring
Must possess advanced technical knowledge of relevant industry products and services
Experience in alarm panel programming and CCTV preferred
RAL/Fire license preferred
Job Competencies
Must possess strong oral/written communication skills
Must be easily able to build rapport with different customers and staff.
Ability to work under general supervision and independently at multiple customer sites daily
Effective organizational skills; highly adaptable to new processes
Demonstrated strength in problem-solving and troubleshooting skills
Physical Requirements
Must be able to ascend/descend stairs
Must be able to stoop, kneel, crouch, and/or crawl in small spaces
Must be able to communicate and exchange information, both in person and by telephone
Use hands repetitively to operate standard office equipment
Must be able to reach with hands and arms lifting up to 80 pounds
Must be able to observe and recognize items, both close and distance and demonstrate an ability to adjust focus
Safety sensitive
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Consumer Services
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