Inside Sales Support Representative

Job Description

Summary: The individual in this sales role is responsible for the support of a salesperson in the specialized building materials industry. The position includes but is not limited to answering product inquiries via phone and email, taking customer orders, assisting with scheduling, coordinating with outside sales, vendors, install crews, and customers. This position is often combined with customer service initiatives and providing support to outside sales representatives as needed.

Responsibilities for the Sales Support role:

• Entering and taking orders via phone, email, and customer purchase orders.
• Managing customer orders until they are complete and ready for shipment.
• Assisting customers with questions concerning stock levels, tracking, return paperwork, product information, sales quotes, and basic technical knowledge via phone and email.
• Thorough and prompt resolution of customer concerns.
• Review and revise purchase orders to ensure orders match price sheets and specs
• Entering orders into SAP and assist with scheduling
• Effectively assist the sales team with marketing and other customer service tasks.
• Regular communication to outside sales team members on customer interaction and order control.
• Ability to learn products, systems, and sales processes in a fast-paced environment
• Clear communication with other sales support staff regarding credit, accounting, marketing, purchasing, and customer management.
  
  

Job experience and requirements:

• Highly motivated self-starter that is capable of multi-tasking
• Must have a can do, customer service first attitude
• Commitment to the Company's mission and its core values
• 2-3 years’ experience building industry/materials background preferred
• Proficient in Microsoft Office Excel, Word and Outlook (above average skills)
• SAP experience a plus
• CRM experience a plus
• Excellent communication skills
• Detail-oriented
• Ability to work in fast paced environment with deadlines
  
  

Company Description

House of Forgings is an established leader in the sales and distribution of luxe stair and railing products for residential and light commercial building segments. House of Forgings has aggressive plans for growth with multiple sales channels and growing distribution network. We have logistics points in Houston, Austin, and Dallas Texas, as well as operations in Conover, North Carolina and Denver, Colorado.

www.houseofforgings.net

House of Forgings is an established leader in the sales and distribution of luxe stair and railing products for residential and light commercial building segments. House of Forgings has aggressive plans for growth with multiple sales channels and growing distribution network. We have logistics points in Houston, Austin, and Dallas Texas, as well as operations in Conover, North Carolina and Denver, Colorado. www.houseofforgings.net