Inside Sales Representative

Join Mr. Cooper Group – the largest mortgage servicer in the country. We are approaching a trillion-dollar mortgage servicing portfolio and over 4 million customers. This is an outstanding opportunity to get into the industry and get your licensing paid for!

Role Overview

Service & Sales. This role is responsible for diligently and empathetically servicing select customers and originating mortgage products through educational, needs-based selling across a range of products. Connect the most relevant product solutions while delivering exceptional service to our Mr. Cooper customers all in one phone call.

Key responsibilities

• Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 9 to 12 inbound calls per day)
• Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions
• Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences
• Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management

Experience

• 2 years of experience in sales atmosphere with quotas, metrics or goals with the ability to prioritize tasks in a fast paced environment
• Excellent interpersonal, written and oral communication skills
• Must have strong sales and closing techniques
• Ability to take initiative and responsibility
• Strong problem solving ability with multiple systems and scenarios
• Organizational skills and attention to detail
• Proficient in Microsoft Office/Excellent computer skills
• Commitment to attain MLS License (Mr. Cooper provides paid training time and exam costs)