Infra Sol Arch 2
Infra Sol Arch 2
Integrated Resources, Inc ( IRI )
Richmond, VA
See who Integrated Resources, Inc ( IRI ) has hired for this role
Job Title: Voice Engineer
Location: Richmond, VA (Hybrid)
Duration: 9+ Months (Possible Extension)
Job Description
Required
Location: Richmond, VA (Hybrid)
Duration: 9+ Months (Possible Extension)
Job Description
- Role will work out of the IST office and as well as remotely via Microsoft Teams. Maintain a high level of support and customer services to end users and projects. Maintain IST Help Desk, Voice Services request (SLA) service level agreements.
- Exhibits polite and professional communication via phone, e-mail, and mail. Performs basic operation, monitoring, troubleshooting, moves adds and changes.
- Identifies and resolves complex and basic communications problems. Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for voice client application problems. Installs, test and upgrade new and existing hardware/software.
- Reviews and recommends procurement of information technology equipment. Multi-tasking and ability to prioritize as needed with shifting responsibilities.
- Maintains the necessary security controls over software and PII. Participate in Team Meetings and other Voice Service support meetings as required.
- Prepare update status reports, and evaluations on end of task results or project findings. Conducts on-site surveys for wireline and wireless support activity or new construction. Administration, maintenance, and installation of Avaya products.
- Diagnosis, repair analog, digital, VOIP and SIP technologies. Communicates with end users to determine requested support.
Required
- Critical thinking, analytical, absolute problem solving
- Excellent written and verbal communication skills
- Avaya Aura Core Solution components in VM environment
- Administering System Manager, Communication Manager, Session Manager
- Communication Manager Feature Description and Implementation.
- Application Enablement Services, WebLM, Certificate management
- Communication Manager, Branch Gateways and Servers Maintenance Alarms
- Branch Gateways and Servers Maintenance Procedures
- Avaya Site Administration, IP Office Manager
- Administering Call Management System (CMS) Agents & (CMS) Supervisor
- Linux CMS Software Installation, Maintenance, and Troubleshooting
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Seniority level
Entry level -
Employment type
Contract -
Job function
Other -
Industries
Staffing and Recruiting
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