Information Technology Support Supervisor

Our client located in Oak Brook, IL, is looking for a IT Support Supervisor on 6 month contract to hire basis. This position requires 5 days a week onsite.

Requirements

1. Experience with a ticketing system (Jira or Similar)
2. Azure
3. Active Directory (onboarding, offboarding, etc)
4. Windows 7 or 10 experience (installation, upgrade, and support)
5. O365

Job Description:

We are seeking a knowledgeable and customer-focused Onsite IT Support Technician Supervisor. In this role, you will be responsible for providing technical assistance and support to our internal users, ensuring seamless day-to-day operations of our IT systems and infrastructure. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer systems, networks, VoIP, Office 365 collaboration tools, and a passion for delivering exceptional customer service. This candidate should have experience managing a few individuals or small team.

DUTIES AND RESPONSIBILITIES

• · Provide onsite technical support to end-users within the organization.
• · Diagnose and resolve hardware, software, and network issues in a timely and accurate manner.
• · Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• · Collaborate with the IT team to ensure smooth operation of IT systems and services.
• · Help manage cloud hosted Microsoft and Linux servers in Rackspace environment.
• · Set up and support audio-visual equipment for meetings and presentations.
• · Manage user accounts and permissions in various systems.
• · Perform routine maintenance and updates of IT equipment and systems.
• · Document and maintain records of IT assets, configurations, and issues.
• · Train users on basic system operations and IT best practices.
• · Respond to IT support requests via ticketing system or in-person contact.
• · Assist with IT projects and initiatives as assigned.
• · Provide support for Office 365 collaboration tools, including Teams, SharePoint, and OneDrive.
• · Troubleshoot and resolve network issues, including LAN, WAN, and wireless networks.
• · Install, configure, and support VoIP systems and equipment.
• · Perform other assigned duties as required.

QUALIFICATIONS

• · Proven experience as an onsite IT Support Technician or similar role.
• · Solid understanding of computer systems, mobile devices, and other tech products.
• · Ability to diagnose and troubleshoot technical issues with a logical and methodical approach.
• · Excellent communication and interpersonal skills with a customer service-oriented attitude.
• · Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• · Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar credentials preferred.
• · Bachelor’s degree in Information Technology, Computer Science, or relevant field preferred (or equivalent work experience).
• · Experience with Office 365 administration and support, including Teams, SharePoint, and OneDrive.
• · Knowledge of network protocols and troubleshooting techniques.
• · Experience with VoIP systems and related hardware and software.
• · Understanding of IT security practices and protocols.