Information Technology Support Specialist

Who we are

Sundog is a leading Managed Services Provider (MSP) located in DeKalb, IL with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Fast Response Help Desk Engineer

We are looking to fill this role in DeKalb, IL as an addition to our Services Team.

Your day to day

• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Configure file, print and remote access services
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Backup Maintenance
• Ability to provide accurate time estimates for how long a task will take
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Heling shape the client experience
• On-site / Remote service
• Documentation of client networks
• Training clients on basic IT, security, and productivity best practices
• Finding Business IT solutions

Your experience

• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Terminal Services
• Understanding of relationship between switches, patch panels and connecting nodes to a network
• Understanding of DNS services
• Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
• Working Knowledge of Wireless Technologies

What we do for you

At Sundog we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited Approved PTO after one year (2 weeks your first year)
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs